- FAQs
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Frequently Asked Questions & GDPR (The Legal Bit)
 
Will I receive the same high standards of treatment in a multibed clinic as I would if I was treated on an individual basis?
The practice of multibed treatment has been working in America and China for many years. The aim is to provide those who cannot afford acupuncture on a one to one basis with the opportunity of receiving the same quality treatment.  
 
I may be embarrassed about receiving treatment in the same room as other people?
Privacy is protected as we have separate clinic rooms available for private discussion for the first consultation and subsequent sessions if there is anything confidential that you wish to discuss. We also provide screens and blankets to take care of your modesty. In the majority of treatments only the bottom part of your legs and arms maybe required. 
 
How soon will I feel the benefits of acupuncture?
This depends on the individual and how they respond. Some benefit is usually felt by treatment six, some feel better whilst still on the treatment couch but it can depend on the condition. A typical course of treatment starts weekly and as the condition improves the appointments become further apart. 

How many treatments will I need?
This does vary depending on the condition but your practitioner’s goal is to carry out as few treatments as possible. At the start of each session we will review your progress and together decide on your next appointment.

Can I stop my prescribed medication?
The team will never request that you cease or reduce your medication this MUST be discussed with your GP. It is not unusual for patients to feel less reliant on their medication.

Should my doctor know that I am receiving treatment?
You can inform your GP, it can be helpful but it is up to you. We are able to provide your GP with treatment progress with your consent.

Can I have other treatments whilst having acupuncture?
Yes, but preferable let one treatment bed in before attempting another within a two day period. Treatments can work well in conjunction with each other.

Are the team safe practitioners?
Yes, Sharon is fully qualified after undertaking a comprehensive three year degree course. She also keep her skills up to date with continuing professional development and is a member of the British Acupuncture Council, therefore following their strict codes of safety and practice.

I am pregnant can I have treatment?
Yes you can, there is evidence to show that acupuncture can help with some of the problems tha arise in pregnancy. Ask about pre-birth care and help with turning breech babies. If you go over your due dates and have been recommended to try acupuncture by your midwife or consultant, we can offer help and teach you some useful acupressure points to use in labour.
IMPORTANT: you should tell your practitioner if you are pregnant or trying for a baby as this will affect your treatment plan as there are certain points that we do avoid using in these circumstances.

Will I need to undress for treatment?
During the initial consultation you may need to undress down to your underwear for a physical examination but a blanket is provided and only the areas needed are exposed. You are always left in privacy whilst disrobing and a private room is made available. During subsequent sessions exposure is limited to the treatment area
 
Will the acupuncture needles hurt?
The needles used are very fine and insertion is usually pain free. Sometimes a sensation is felt after the needle is inserted as the qi moves, but this quickly passes. It can be a dull ache, slight sting or pulling action.

Can I bring someone to treatment with me?
You are welcome to bring in a friend or family member if you want them to attend the treatment with you. There is also a waiting area. If you are sixteen or under you will need a parent or legal guardian with you as your practitioner needs their consent to treat you in their presence.

How will I feel after treatment?
This depends on the individual; some feel calm and relaxed others may feel tired or light headed but this is usually short-lived. Sometimes symptoms are worse for a period afterwards but this is temporary and will pass with subsequent treatments.

Are there any side effects to acupuncture?
Acupuncture is non-invasive and safe, however, sometimes there can be a slight spotting of blood or a bruise, but these are rare. Arnica can be applied to the bruised area. Blood spotting usually lasts only a few seconds. 

Where are the needles inserted?
Once the initial treatment is complete 90% of treatment is carried out either below the knees or the elbows, although occasionally needles are inserted into the torso. Unless you are having facial acupuncture only rarely are needles inserted into the head. 

Privacy Notice
 
General Data Protection Regulation 2016/679 (GDPR). 
 
All of the information you share is stored in a paper format in your patient file, locked in a storage cabinet. The only electronic data is that which you send to me via a mobile phone or email. This is printed out or noted in your patient file and then deleted from my mobile phone or laptop. My mobile phones and laptops are password protected. 
  
Whose information does this privacy notice apply to?
This privacy notice applies to information I collect from:
·     patients;
·     prospective patients;
·     former patients;
·     visitors to our website;
 
What is personal data?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you include your contact and appointment details.
 
Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data we may hold about you include your patient notes.
  
For my patients, prospective patients & former patients 
 
I use your name, telephone number and email address to make and rearrange appointments. I am unable to send or receive encrypted emails so you should be aware that any emails I send or receive might not be protected in transit. I will also monitor any emails sent to me, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send me is within the bounds of the law.
 
I keep a paper diary, which records all appointments in my clinic, for tax 
purposes and to secure potential evidence in the event of a criminal prosecution, 
civil litigation, insurance claim or complaint to The British Acupuncture Council.
 
I may use your date of birth and address to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner (with your permission) so that they correctly identify the patient.
 
For the purposes of making a full traditional diagnosis, formulating a treatment strategy and treatment planning I collect your presenting complaint, symptoms, medical and family history as you report. I review these records to see how you are progressing. I record any advice or information I have given you.
 
 
I record your GP’s name and address in the event that I may need to contact your GP in an emergency and because it is a mandatory requirement in the British Acupuncture Code of Professional Conduct.
 
    
I keep accident records for any patients and any visitors who are involved in accidents at my clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.  
Any potential claims in the event of an adverse incident are reported to the British Acupuncture Council and my insurance company.
 
When my patient begins treatment they or their next of kin sign an informed consent. This is stored to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.
 
Any Complaints  
 
When I receive a complaint from a person details are kept in paper format in the patient file. Information relating to a complaint will be retained for two years from closure. Some personal information maybe shared with the British Acupuncture Council and my insurance company if deemed necessary. The paper file is only accessed by the practitioner and is locked away in a cabinet.
 
Website Visitors
 
When someone visits my website I do not collect personally identifiable information. No user-specific data is collected. I use a third party service to help maintain the security and performance of my website.
Sharing your personal data
Your personal data will be treated as strictly confidential, and will be shared:
 
·        with named third parties with your explicit consent;
·        with the relevant authority such as the police or a court, if necessary for compliance with a legal obligation to which we are subject e.g. a court order;
·        with your doctor or the police if necessary to protect yours or another person’s life;
·        with the police or a local authority for the purpose of safeguarding a children or vulnerable adults; or
·        with my regulatory body, the British Acupuncture Council, or my insurance company in the event of a complaint or insurance claim being brought against me; or
·        my solicitor in the event of any investigation or legal proceedings being brought against me.
 
For further details about the situations when information about you might be shared please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/personal-information/sharing-my-info/
 
I can give you a copy of your patient questionnaire, consent to treat & treatment notes if you put your request in writing. This request will be stored in your paper notes for a period of 7 years.
 
How long do I keep your personal data?
 
I keep patient records for a period of 7 years in accordance with the British Acupuncture Code of Professional Conduct. Paper notes will then be shredded if you have ceased visiting the clinic.https://www.acupuncture.org.uk/public-content/effective-practice/bacc-professional-codes.html
 
If there are any changes to your personal data your patient questionnaire form will be up dated. 
If I am ill I can give you a colleagues contact number to commence treatment with them if you so wish and can give them a treatment summary with your permission. If I die my colleague will safely store your file.
 
Contact Details
Please contact me in the first instance if you have a query about your personal data. Sharon Hansford 0798 8798 295
 
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
 
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